6 Benefits Of Integrating ERP in eCommerce Business

There are various different types of Enterprise Resource Planning systems available across domains and business types. In modern times, ERPs replace a lot of tasks which were done by hand and have helped businesses gain a competitive advantage against those who still haven’t adapted to the software. While an ERP system is a basic necessity to maintain any large system or institution, which has a level of certain key players which run the business, the type and functionality of the ERP system highly depcrend on the type of business. 

Managing an eCommerce business is a feat of its own, ERP system can help make that easier on almost all scales. The custom ERP solutions for eCommerce businesses differ from the generic in a lot of ways, the entities change, the focus products and operations change, and the severity involving customer satisfaction change. An eCommerce business is hard to deal with because of so many verticals involved, a custom ERP system in an eCommerce business can help you make sense of it all.

What is ERP?

What is an ERP system?

An enterprise resource planning system, as the name suggests, is used to plan resources for an enterprise, and the type of resources extends to everything that concerns a business. A good ERP system will let you manage everything that your business operates into, by building a centralised connected system for business management. 

There are various types of ERP systems, built per business types and industries, each has a different set of functions and different entities. For an eCommerce business, the ERP is a special one, it helps you control various aspects of the business, and is made especially for inventory management and integrations with other parts of the business like logistics.

Top benefits of integrating ERP in an eCommerce business

While we have told you the general working of ERP and what it is used for, eCommerce businesses can leverage it in a lot more ways. Let’s discuss in detail the ways an ERP business can help an eCommerce business grow and manage daily operations. 

Benefits of ERP


ERP does best what software is built to do, it helps increase the efficiency of a said business. While in the past, the management was tough, ERP provides a centralised space where all the management can take place. It is one of the main benefits associated with the software, and it does so in almost every functionality it provides. 

Efficiency is of great importance in an eCommerce business, for the fact that it is highly customer satisfaction oriented. Planning with an ERP software is easier, and helps you make the most of the resources you have. Resource planning, inventory management, accounts management, are some of the features of an ERP system that helps boost the efficiency of your eCommerce business. 

2.Centralised Management

An ERP system binds a business through its centralised management ideology, everything, and every information you want will be available at one centralised location. The fundamentals of an ERP system were always to sort data of different business operations at one place, and it is exactly the same what happens. Data for every department can be found in your dashboard, for where you get the option to manage it. 

In an eCommerce business, data management is one of the greatest challenges, especially when there are so many stakeholders at play. Production, logistics, customer service are various departments that need to be integrated. Generating SQL queries and data fetching explicitly is tiring and overcoming that, ERP systems can let you have it all one synchronised centralised space. 

3.Cost Reduction

The major goal of any business is to maximise profits, and for that, reducing costs wherever possible is a key factor. The operations management cost of a business amounts to a huge chunk in spent costs, and to reduce that ERP systems play a key role. For any medium level enterprise, it is essential to manage the data with some particular standards and to achieve that is possible with the tools an ERP system provides. 

Over the top of what the operations management of a normal business is, there are a lot more in an eCommerce business. An ERP integration means reducing costs for the fronts, and reducing the operations costs by a huge margin. An ERP integration can reduce the cost of operating the business for each process that comes into play in an eCommerce business. 


Customer service is essential to any customer-oriented business, and to make it possible, an integrated system is required. Using an ERP, customer service becomes faster and easier as the components are all integrated and sharing data with one another. You would no longer need an agent to call and ask others from respective departments with a capable ERP system, they will be able to fetch all details by themselves.

For an eCommerce system, customer service is a necessity, and achieving quality customer service gets tougher and tougher. There are so many departments working in sync, manufacturing, logistics, management, and they all need to work together to make quick resolutions for the customers. Making ERP systems integrated into eCommerce business can enable major improvements in the customer service departments, ensuring better customer satisfaction. 

5.Supply Chain Management

Supply chain management is a very important part of a business in these types of niches. Some businesses heavily rely on their supply chain for drawing in profits to their business, and to make the most of it, an ERP system is a must-have. Managing the production of either or both service and goods is a necessity to ensure the feasibility of running the business, and ERP systems are a huge help in managing the supply chain.

A major part of eCommerce business is dealing with the supply chain, the right time to manufacture, distribution of the right product at the right time, warehousing, order tracking, inventory management all are a part of it. An ERP system brings together the supply chain operations and allows you to access all of them from one place. It is one of the greatest tools to improve supply chain, depending on the scale of your business.


A business as a whole may seem like an entity, but it is generally built of many self-acting entities. To make collaboration possible, software like ERP can be of major help. While all the departments act in sync, they need old methods for collaboration, and a capable ERP system fills this gap by connecting them and sharing relevant data across relevant seekers. 

Ask any eCommerce business owner, they will easily point at collaboration as the most important and significant part of their business. This is a thing with businesses like an eCommerce business, collaboration ensures the processes run as they are intended. With a lot of different departments and stakeholders, an ERP integrated into your eCommerce business can make a huge difference.


If you are looking to take your eCommerce business to the next level, consider ERP integration to improve processes across verticals. We have already walked you through the main advantages of integration of the ERP system in the eCommerce business, there are a lot more actually, but they are outside the scope of this blog. We have tried to provide you with information which can help you grow your business and manage it much better than before. 

At Matellio, we believe in giving our customers only the best, and our custom ERP development services make sure their business runs smoothly and generate much more revenue than before. If you are interested in getting a custom ERP developed for your eCommerce business, contact us through the website, and we will be happy to help you. We will make the custom ERP solution suited to your particular needs, ensuring maximum profit and smooth business processes. 

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