Freshworks CRM Software Services by the Experts

Optimise small and midsize businesses at cost-effective prices and get a comprehensive platform with exceptional feature with Freshworks CRM software. Automate your work process and stay ahead of the curve with better customer relationship management.
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    Freshworks Development Solutions For Your Business

    Freshworks is a cloud-based CRM software that helps businesses in managing their interactions with existing and potential clients. The features of Freshworks include calling, sales lead tracking, sales management, event tracking etc. Freshworks aims at optimising small to midsize businesses at a reasonable price.
    It has an easy-to-learn interface while working with other types of business software and offers a more in-depth feature library. It comes with a comprehensive platform, better integrations and workflow automation that helps in improve productivity, management, and workflow. Talk to our experts about the Freshworks CRM.
    Simple CRM Process
    Simple CRM Process
    customization option
    Customisation Options
    Ai Asistance
    Proactive AI Assistant
    Extended Functionalities
    agile methodology
    Agile Methodologies

    Our Custom Freshworks CRM Services

    Freshworks CRM software fulfils all your business needs, and we ensure that you get the best out of CRM with flawless services.

    Custom Sales Activities

    Custom Sales Activities

    Freshworks CRM makes it easy to create and track unique sales activities. It allows you to keep a check on client interactions, customer meetings, appointments and more.

    Email Templates

    Email Templates

    Keep your existing and potential customers in the loop by creating and editing custom email templates that will suit the changing trends of your business and keep growing.

    Custom Roles

    Custom Roles

    Allow our Freshworks developers to help you create roles and permissions as per your business requirements and regulate data accessibility for different teams of organisation.

    SMS Integration

    SMS Integration

    Easily update your customers by integrating your Freshworks CRM software with your preferred SMS provider and send messages right to your contacts’ mobile phones.

    Task Management

    Task Management

    Enhance your business productivity by scheduling appointments, collaborating efficiently with various teams, making quick records, notes, managing, and sharing files.

    Chat Campaigns

    Chat Campaigns

    Engage with your customers, get qualified leads, take feedback and connect client chats with experts in your organisation using in-app and push messages in your app or website.

    Enjoy the benefits of Freshworks CRM Software Development.

    Automate your business today
    Hire CRM Software Developers

    Benefits of choosing Freshworks CRM services for your business

    Make the most out of Freshworks CRM solutions & empower your business.


    Craft your CRM according to your business requirements and get the features you want.



    Increase your team’s productivity with the Freshworks CRM and enhance your sales through the CRM.

    CRM Software Solution


    Stay connected to your clients on the go with email and SMS integration in your app or web.



    Boost your sales by keeping track of the sales pipeline, conversations, customer journey and information.

    Why Choose Matellio for Custom Freshworks Software Development

    Get the ideal Freshworks CRM solutions that will amplify your business through a robust CRM solution.
    dedicated team

    Dedicated Team

    We understand that your customers are vital to your business. This is why our dedicated CRM developers will implement the best CRM software to improve performance.

    Years of Expertise

    Our skilled team of Freshworks CRM developers have experience in several projects across diverse industries. With years of experience, we offer you the best solution.

    Quality Assurance

    Quality Assurance

    Uncompromised quality and seamless integration are the basic requirements for robust CRM solutions, and our dedicated CRM quality testers ensure the same.

    Customised Solutions

    Customised Solutions

    We provide highly customised Freshworks CRM solutions based on clients’ individual needs and maximise the results of your businesses.

    Client focussed


    With agile development technologies, we design solutions while keeping your clients’ requirements in mind without compromising the quality of the projects.

    Support Maintenance

    Support & Maintenance

    With the right team of Freshworks CRM developers, we have a fully optimised development service that will offer you easy maintenance for your software.

    Process of Hiring CRM Developers from Matellio

    We keep it simple for our clients to hire CRM developers for their next project with the most common hiring models.
    • 1

      Request For Quotation

      Talk to Experts
      Market Analysis
      Feasibility Check
      Cost & Time Estimation

    • 2

      Requirement Planning

      Initial Designs
      Estimated Work Hours
      Sprint Planning

    • 3

      Development & Testing

      Building the team

    • 4

      Support & Maintenance

      Software Updation
      Adding Custom Features
      Post-launch Support

    Client reviews

    We are very proud of the service we provide and stand by every product we carry. Read our testimonials from our happy customers.
    Richard Sylwander

    CEO, Foxrey

    Our project was both complex & challenging, but Matellio has exceeded our expectations in terms of quality, speed & communication.
    Drew Benson

    Founder, Ostrij

    Matellio successfully delivered a well-coded platform that our business essentially revolves around.
    Rajeev Sharma

    Director, Tracking Genie

    Matellio developed an efficient website and app to allow users to track a vehicle's speed and receive reports of vehicles seamlessly.
    Ticia Mcillwain

    Sky Valley, California

    We’ve worked hard to align with each other’s expectations and that makes for a great relationship.
    Jeff Lunceford

    CEO, Landscapper LLC

    I greatly appreciate the work that Matellio's team did for me. I would never been able to accomplish development without their skills.
    Chris Eberhardt

    Founder, TimeLock Documentation

    Matellio was involved in the design, development, and testing phases … They’re very well-rounded in that regard.

    Frequently Asked Questions

    Answers to the most common Freshworks CRM development questions by the experts

    1. What is Freshworks CRM?

    Freshworks is a cloud-based CRM solution that helps businesses manage their interactions with existing and potential customers across various industry verticals. Features include one-click phone, sales lead tracking, sales management, event tracking and more.

    2. What makes Freshworks CRM different?

    Freshworks CRM is an excellent solution for help your sales and support teams get organised! Freshworks is an excellent cloud-based customer relationship management (CRM) solution that has helped our business tremendously across different industry verticals to manage our customers’ interactions.

    3. What are the features of Freshworks CRM?

    The Freshworks features include,  

    • Advanced Lead Scoring
    • Pipeline Management
    • Phone & Email Integration
    • Email Tracking
    • Sales Pipeline management
    • Personalised Templates


    4. How can Freshworks CRM solutions affect my business?

    A solid CRM software solution holds together the marketing and sales activities while offering a hold on its customer base. The CRM solutions help manage various aspects of the company-customer relationship and details about potential clients, sales pipeline, vendors, co-workers etc.

    5. How is Freshworks integration helpful to my customers?

    Freshworks CRM easily lets your customers connect with your business through a platform. You can even integrate a feature where your customers can raise a ticket for an issue and can easily solve their queries.

    6. Will I be able to use Freshworks CRM for my small-scale business?

    Freshworks CRM integration will be one of your wisest choices when it comes to small business. With the help of CRM, you can easily monitor your customers right from the starting of your business. You can also save the costs of integrating multiple software by investing in Freshworks custom development services.

    7. Do you own Freshworks software?

    No, we do not own the Freshworks CRM software. Our CRM developers will work on Freshworks CRM software based on your business needs and integrate the same into your systems. We will also offer support and functionalities while integrating the CRM services for hassle-free use.

    8. Why should I choose Matellio for Freshworks software development?

    Matellio offers the best in industry Freshworks CRM development solutions with a team of expert Freshworks CRM developers. Backed by our experienced developers, we ensure excellent solutions and an array of services ranging from email integration to custom role management. Get in touch with us to explore various solutions at Matellio.

    9. What are the pricing models for hiring CRM developers?

    We have a flexible engagement model for hiring developers that include,   

    • Dedicated Developers Model   
    • Turnkey Project Model   
    • Time and Material Basis Model

    10. Can I opt for NDAs?

    Yes, you can opt for an NDA at any stage of development, and we make sure to comply with all the NDA rules to maintain the security and integrity of the development process.